Refund policy
Returns & Refunds
Every USA Vacuum Pods product is made to order. How returns work depends on whether you ordered a standard catalog size or a custom size.
Standard catalog pods (30-day returns, 15% restocking fee)
Pods and parts ordered in the standard sizes listed in our catalog can be returned within 30 days of delivery. To be eligible, items must be:
- Unused and undamaged
- In their original packaging
- In resellable condition
- Accompanied by proof of purchase
Returned pods are subject to a 15% restocking fee, which is deducted from your refund. The restocking fee does not apply to items that arrive defective, damaged or incorrect.
Custom-size pods (final sale)
Pods built to custom dimensions, including any pod configured with our Pod Builder or made to your measurements, drawings or CAD files, are produced specifically for you and are final sale. They cannot be returned or refunded unless they arrive defective, damaged, or different from the specifications you ordered.
Please double-check your table, dimensions and options before ordering a custom pod. If you're unsure, contact us before you order and we'll help you confirm the right size.
International orders
Orders shipped outside the United States are not eligible for returns, except for items that arrive defective, damaged or incorrect. International orders can be cancelled within 15 minutes of being placed.
How to Request a Return
Email us at sales@usavacuumpods.com or use the contact form on our Contact page. Include your order number and a brief description of the reason for the return.
If your return is approved, we'll send you return instructions. Returns sent without prior authorization may not be accepted.
Non-Returnable Items
- Custom-size or custom-spec pods (unless defective or incorrect)
- Products that have been installed or used
- Items damaged due to improper installation or misuse
- Sale or clearance items
If you're unsure whether your item qualifies, please contact us before sending it back.
Return Shipping
Unless the return is due to a defective product or an error on our part, customers are responsible for return shipping costs. Original shipping charges are non-refundable. We recommend using a trackable shipping service for returns.
Damaged, Defective or Incorrect Orders
Please inspect your order on delivery. If it arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos of the product and packaging so we can resolve it quickly with a replacement or refund. This applies to both catalog and custom pods.
1-Year Manufacturing Warranty
Every USA Vacuum Pods product, including custom-size pods, comes with a 1-year manufacturing warranty from the date of delivery. It covers defects in materials and workmanship in the pod body and its included parts.
The warranty does not cover normal wear, misuse, modification, accidents, or damage from improper installation or incorrect machine compatibility.
To make a warranty claim, email sales@usavacuumpods.com with your order number, a description of the issue, and photos. If the claim is approved, we will repair or replace the defective item.
Exchanges
The fastest way to get a different item is to return the original (if eligible) and place a new order once the return has been approved.
Refunds
Once we receive and inspect your return, we'll let you know whether the refund is approved. Approved refunds, minus any restocking fee, are issued to the original payment method within 10 business days. Your bank or card provider may take additional time to post it.
If more than 15 business days have passed since your refund was approved, please contact us at sales@usavacuumpods.com.
Compatibility Notice
USA Vacuum Pods products are designed for use with compatible CNC machinery. Customers are responsible for verifying machine compatibility and installation requirements before purchase. USA Vacuum Pods is not responsible for damage resulting from improper installation, misuse, or incorrect machine compatibility.